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ITES
The Current Status
  • India is referred to as the back office of the world owing mainly to the Information Technology-enabled Services (ITeS) sector. According to the National Association of Software and Service Companies (NASSCOM), the apex body for software services in India, the revenue of the information technology sector has grown from 1.2 per cent of the Gross Domestic Product (GDP) in 1997-98 to an estimated 5.8 per cent in 2008-09.
  • Indian IT-BPO grew by 12 per cent in 2008-09 to reach US$ 71.7 billion in aggregate revenue. Software and services exports (includes exports of IT services, BPO, Engineering Services and R&D and Software products) reached US$ 47 billion, contributing nearly 66 per cent to the overall IT-BPO revenue aggregate.
  • ITeS, which started with basic data entry tasks over a decade ago, is witnessing an expansion in its scope of services to include increasingly complex processes involving rule-based decision making and even research services requiring informed individual judgment. It now offers services such as Knowledge Process Outsourcing (KPO), Legal Process Outsourcing (LPO), Games Process Outsourcing (GPO) and design outsourcing among others.
  • Moving up the value-chain: India with its natural competitive advantage is likely to play a huge role in various segments of the ITeS industry.
    • The Indian animation industry is rapidly growing as a major outsourcing hub with a growth rate of 30 per cent.
    • The Indian KPO sector is estimated to become a US$ 10 billion industry by 2012, from the current size of US$ 4 billion.
    • India is fast becoming a hot destination for outsourced e-publishing work. As per a Confederation of Indian Industry (CII) report, the industry is growing at an annual rate of 35 per cent and India's outsourcing opportunities in the value-added and core services will help make the publishing BPO industry worth US$ 1.46 billion by 2010.
    • As per a CRISIL study, engineering services outsourcing (ESO) is poised to be the next big opportunity in the Indian outsourcing services industry. The ESO sector is likely to grow at a compounded rate of 26 per cent and post revenues aggregating around US$ 7.5 billion by 2012.
  • Growth: A study by NASSCOM and Everest India on the Indian BPO sector states that India is at the forefront of the rapidly evolving BPO market, having established itself as a "destination of choice."
  • According to the study, the Indian BPO sector, at its current momentum, can reach around US$ 30 billion in export revenues by 2012. Furthermore, the domestic BPO market (in verticals such as, banking, retail, insurance, media, telecom and government) provides an additional US$ 15-US$ 20 billion opportunity for the sector. According to the study, the Indian BPO sector has been growing at more than 35 per cent over the past three years.
  • In spite of the global meltdown having taken its effect on the Indian IT-BPO sector, a study by Dun & Bradstreet (D&B) states that India is expected to remain the prime destination for outsourcing/offshoring.
  • It indicates that India's ITeS industry still holds a cost advantage, banking on low wage and salary cost. India has the second lowest ITeS/BPO salary base of about US$ 7,500-US$ 8,500, just little above China's base of US$ 7,000-US$ 8,000. The other positive for India is that the country is one of the largest producers of English-speaking graduates, including engineers and management graduates.
  • The mainstay of the segment is the revenues from customer interaction services (CIS) and finance and accounting (F&A) service sub-segments.
  • Processes in the finance and administration segment such as tax compliance, regulatory compliance and statutory reporting, receivables and payables administration etc. have demonstrated a great degree of offshorability and hence account for more than 40 per cent of the BPO segment exports.
  • Cost advantage: Increasing pressure on bottom-line has led companies to focus on cost efficiencies. Improved cost of operations is the key factor driving the growth of the overall outsourcing story. India is one of the key outsourcing destinations, which offers significant cost savings. It is estimated that for multinational corporations sourcing from India, cost savings delivered are in the range of 25 to 60 per cent of the company's original costs. In comparison with the European Union ('EU'), the cost of employing an engineer is about 20 to 40 per cent of the costs in EU for the similar skill sets. Similarly, the sales, general and administrative expenses are about 80 per cent of the similar expenses in EU. And finally, the offshore billing rates are thereby about 50 to 70 per cent lower than that of the EU.

    Financial Attractiveness of Top 5 Global Services Locations
    Country Index on a Scale of 4
    India 3.22
    China 2.93
    Malaysia 2.84
    Thailand 3.19
    Brazil 2.64
    Source: AT Kearney


The Market
  • Market Outlook: BPO services exports, up 18 per cent, was the fastest growing segment across software and services exports driven by scale as well as scope. BPO service portfolio was strengthened by vertical specialization and global delivery capabilities.
    • Emergence of domestic BPO is the key highlight for FY2009 recording a growth of above 40 per cent in INR terms. The growth is led by the BFSI, Telecom and Airline industries and a greater vendor focus with specific service offering.
    • Horizontal BPO, accounting for more than 80 per cent of Indian BPO exports, represents the larger and relatively more established set of services being delivered from India.
    • Other aspects of Indian BPO, besides the growing breadth and depth of the service portfolio, that reflect its increasing maturity include the increasing global delivery footprint and continuous emphasis on enhancing service delivery efficiency and productivity.
  • Exports: The Indian ITeS-BPO exports is estimated to grow from US$ 10.9 billion in 2007-08 to US$ 12.8 billion in 2008-09, while the revenues of domestic BPO is expected to increase from US$ 1.6 billion in FY 2008 to US$ 1.9 billion in FY 2009.
  • According to NASSCOM, if India maintains its current share of the global offshore IT-ITeS market, the IT-ITeS exports from India will exceed US$ 330 billion by 2019-20 (nearly 14 per cent of the projected worldwide spend). Currently the exports stand at US$ 47.3 billion.
  • According to NASSCOM estimates, the KPO industry is expected to generate revenues of US$ 17 billion in 2009-10 of which India is expected to gather a market share of about 65-70 per cent of the revenues, US$ 12 billion worth opportunity. The industry is expected to employ about 250,000 professionals by 2009-10.
  • According to CRISIL research, the global market research and analytics segment is estimated to be about US$ 60 billion. The offshorable component of the same is estimated to be about US$ 25 to 30 billion. Further, the Indian KPO industry is estimated to cater to about 50 per cent of the global industry demand.
  • Outsourcing of Legal and IP research is presently at a nascent stage with tremendous potential for growth India offers impressive scalability advantage with large pool of legal professionals ( over 1 million lawyers and over 70,000 law graduates passing out every year) and cost arbitrage, with Indian lawyers billing one-tenth of their US counterparts (US$ 40-60 compared to US$ 350 per hour).
Why Tamil Nadu?
  • The largest pool of technically qualified high class IT manpower in India - Out of annual Turn-out of 136,000 Engineering Graduates from 355 Engineering colleges in Tamil Nadu, 37% are with Computer Science or IT or Electronics & Communication discipline.
  • Tamil Nadu enjoys a cost advantage of around 60-70 per cent as compared to source markets. Additional productivity improvements and the development of tier 2/3 cities namely Coimbatore, Thirunelveli, Madurai, Salem, Trichy and Hosur as delivery centers, is expected to enhance Tamil Nadu's cost competitiveness.
  • Enormous skilled human resource compared to developed countries leading to lower manpower cost nearly one tenth of those in developed nations, thus giving Tamil Nadu a big comparative advantage.

  • Out of Rs.36680.40 Crores of IT Export, 14% constitute BPO services ( Rs.5135 Crores).
Government Support
  • Income tax exemption: Section 10A of the Income-tax Act, 1961 provides for 100% deduction of profits and gains derived by an undertaking from export of articles or things or computer software manufactured or produced by it. This facility is available till the to assessment year 2010-11.
  • Government of Tamil Nadu has introduced an Innovative ICT Policy 2008. Under this Policy, the Government offers attractive incentives. (www.tn.gov.in/misc/ictpolicy2008.pdf)
  • TIDCO and ELCOT had promoted TDEL IT Park in 2000-01 with a built-up space of 1.28 million which became an iconic facility. (www.tidelpark.com)
  • SIPCOT has promoted an IT Park at Siruseri in an area of 756 acres which has some big names like TCS, Cognizant, Xansa, Syntel, Hexaware, Patni, Polaris, etc. (www.sipcot.com)
  • TIDCO and ASCENDAS have jointly promoted another IT Park at Taramani in Chennai.(www.itpchennai.com)
  • At present, 28 operational IT SEZs in Tamil Nadu.
  • 234 IT Parks in pipeline in Tamil Nadu with a built-up space of 131 million sq. feet in Tamil Nadu.
  • Chennai has the largest bandwidth in India - 13.52 tbps through two submarine OFC cables linking Chennai with the rest of the World.
  • ELCOT is currently developing IT SEZs in Tier II cities namely Coimbatore, Madurai, Thirunelveli, Salem, Trichy and Hosur. (www.elcot.com)
  • TIDCO is implementing a state-of-the-art ITES SEZ with about 4.00 million sq.ft. built up space on 26.64 acres of land in Thiruvanmiyur village in Chennai District and, Kottivakkam Village in Kancheepuram District. The project is being implemented through a joint venture with M/s. DLF Limited. The estimated cost of the project is Rs.1500 Crores. The project is expected to provide employment for about 50,000 persons. (www.tidoc.com)
  • TIDCO is implementing a state-of-the-art SEZ for IT-ITES with an Integrated International Convention Center on 25.27 acres of land in Kanagam village and Thiruvanmiyur Village in Chennai District. The project would have minimum built up space for IT&ITES and commercial activities of about 4 million sq.ft., and an Integrated International Convention Center to seat 1500 delegates along with 275 Serviced Apartments and Suites. The consortium led by M/s. TATA Reality & Infrastructure Limited are the joint venture partner for implementing this project. The project is estimated to cost Rs.3000 Crores and provide employment to over 50,000 persons.
  • TIDCO is establishing a IT-ITES SEZ at Sholinganallur, Tambaram Taluk, Kancheepuram district through a joint venture with Nuziveedu Seeds Limited (NSL), Secunderabad, to build about 73 lakh sq.ft. for ITES Space, residential, retail and a 150 room hotel in an area of 66 acres of land; at an estimated cost of about Rs.1500 Crores. This project will generate employment for about 25,000 persons.


Notified IT/ITES Special Economic Zones in Tamil Nadu
S.No Name of SEZ Location & District Type of SEZ
1 Tata Consultancy Services Limited Siruseri & Egattur, Chennai IT / ITES
2 Syntel International Pvt Ltd Kancheepuram IT / ITES
3 ETL Infrastructure Services Ltd Tambaram Taluk, Kancheepuram IT / ITES
4 Hexaware Technologies Limited SIPCOT IT Park, Siruseri IT / ITES
5 Shriram Properties and Infrastructure Private Ltd Perungalathur village, Chennai IT / ITES
6 Coimbatore Hitech Infrastructure Pvt Ltd Keeranatham Village, Coimbatore IT/ITES
7 DLF Infocity Developers (Chennai_ Ltd Manapakkam & Mulivakkam, Kancheepuram Distt. IT / ITES
8 ELCOT Kancheepuram IT / ITES
9 ELCOT Vilankurichi, Coimbatore IT / ITES
10 M/s. Hacciendaa Infotech and Realtors Private Ltd Sholinganallur Village, Old Mahapalipuram IT / ITES
11 Bannari Technoparks Pvt Ltd Kalapatty Village, Coimbatore Dt IT/ITES
12 Arun Excello Infrastructure Pvt Ltd Vallancheri & Potheri Villages, Kanchipuram Dt IT/ITES
13 Zillion Estates Pvt Ltd Kancheepuram IT/ITES
14 Span Venture Pvt Ltd Kurichi Village, Eachanari, Coimbatore IT / ITES
15 ETA Technopark Private Ltd Old Mahapalipuram Road, Navalur Village, Chengalpet IT/ITES
16 SIPCOT Ranipet Phase III, Vellore District Leather Sector
17 Foxconn India Developer Private Limited Santhavelore-B, Sriperumpudur Taluk, Kancheepuram Dt. IT & Electronics hardware
18 Velankanni Technology Parks Pvt ltd Podavur Village, Sriperumpudur Taluk, Kancheepuram Dt. Electronics hardware & software & ITES
19 Cognizant Technology Solutions India Pvt Ltd SIPCOT IT Park, Siruseri, Chennai IT / ITES
20 SNP Infrastructure Pvt Ltd Zamin Pallavaram Village, Tambaram Taluk, Kancheepuram Dt IT / ITES
21 ELCOT Navalpattu Village, Trichy District IT / ITES
22 Estra Park Private Limited Mount Poonamallee High Road, Aiyappanthangal IT / ITES
23 Chennai Business Park Private Limited Madhuranthagam Taluk, Kancheepuram Dt. IT / ITES
24 Rudradev Township Private Limited Solankunni Village, Maduri Dist. IT / ITES
25 ELCOT Sholinganallur II & Perumbakkam villages, Kancheepuram Dt. IT / ITES
26 ELCOT Ilandhaikulam Village, Madurai Dt. IT / ITES
27 ELCOT Vadapalanji Taluk, Madurai Dt. IT / ITES
28 ELCOT Jagir Ammapalayam Village, Salem Dt. IT / ITES
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